Our Appointment Policy
We understand that circumstances can change. Our Cancellation & Refund Policy is intended to provide clear expectations for clients who need to cancel or reschedule an appointment or service.
Please review this policy before booking.
Cancellations
If you need to cancel an appointment, please notify Heart 2 Hearts as soon as possible using the contact information or cancellation process provided at the time of booking.
Rescheduling
When possible, clients may request to reschedule an appointment by contacting Heart 2 Hearts within the applicable cancellation period.
Rescheduling is subject to availability.
Contact Us to RescheduleLate Cancellations & Missed Appointments
This section should state exactly what happens if a client:
- Cancels too close to the appointment
- Does not attend a scheduled appointment
- Arrives too late to reasonably complete the session
- Needs to reschedule multiple times
Refunds
Refund eligibility depends on the type of service and the circumstances of the cancellation.
If a service is eligible for a refund, the applicable refund process and timeframe will be communicated to the client.
Workshops & Support Groups
Cancellation and refund terms for workshops, support groups, registrations, or other group offerings may differ from individual appointments.
Applicable terms should be provided during registration.
Third-Party Services & Resources
Heart 2 Hearts may provide information about external organizations, providers, or community resources.
Any fees, cancellations, refunds, or policies associated with an outside organization are governed by that organization’s policies.
Heart 2 Hearts is not responsible for the fees or refund policies of independent third-party providers or organizations.
Questions About Cancellation or Refunds
If you have questions regarding a cancellation, rescheduling request, or refund, please contact us.
Contact Us